Delivery Operational Cost Customer Feedback Logistics E-commerce

Stop Wasted Deliveries: How Voice Surveys Cut Operational Costs

AwajDigital Team •

Every delivery that gets returned costs your company more than just the shipping fee. When customers refuse late deliveries, businesses lose money on shipping, handling, storage, and potential product damage. But the biggest cost isn’t monetary—it’s the operational chaos that follows.

The Silent Drain on Your Profits

Here’s a scenario playing out in warehouses across Bangladesh right now:

  1. A customer places an order for a product they need within a week
  2. Processing and delivery takes 10 days—now the customer no longer needs it
  3. The package is shipped anyway
  4. Customer refuses delivery or accepts but returns it
  5. Company absorbs return shipping, inspection, repackaging, and restocking costs
  6. Customer satisfaction drops

This happens thousands of times daily, and most companies have no idea it’s happening until they see the numbers.

The Solution: Ask Before You Ship

What if you could know—before sending the package—whether the customer will actually accept it?

AwajDigital’s voice survey system lets you automatically call customers 24-48 hours before delivery to confirm:

  • “Is this delivery time still convenient for you?”
  • “Do you still need this order?”
  • “Will someone be available to receive this package?”

Simple questions. Powerful results.

Real Cost Savings

Companies using proactive delivery confirmation have documented:

  • 30-50% reduction in failed deliveries
  • 25-40% decrease in return logistics costs
  • Improved customer trust when their preferences are respected

The Math Is Simple

ScenarioWithout SurveyWith Voice Survey
1,000 deliveries/month150 returns (15%)45 returns (4.5%)
Return cost per unit৳150৳150
Monthly savings—৳15,750

For larger operations processing 10,000+ monthly deliveries, monthly savings can exceed ৳1.5 lakh.

Why Voice, Not SMS?

  • Higher response rates: Voice calls achieve 85%+ contact success vs. 30% for SMS
  • Clarification ability: Customers can explain their situation
  • Personal touch: Builds customer relationship rather than just transactions
  • Accessibility: Works for all customer demographics

How It Works

  1. Integration: Connect with your order management system
  2. Trigger: Automated call placed 24-48 hours before scheduled delivery
  3. Confirmation: Customer confirms, reschedules, or cancels
  4. Action: Delivery route updates automatically based on responses
  5. Analytics: Track delivery willingness rates and optimize

Ready to Cut Costs?

Stop throwing money away on deliveries that were doomed from the start. A 5-minute voice call can save you ৳150+ per interaction.

Start your free trial today and get 100 complimentary survey minutes.

Contact us: www.awajdigital.com

AwajDigital helps e-commerce businesses across Bangladesh reduce failed deliveries and cut operational costs with intelligent voice survey solutions.

Back to Blog